Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from LISHAORA. If you are not completely satisfied, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging, accessories, and labels where applicable.
To request a return, please contact our customer service team before sending any item back. Once your return request is approved, we will provide you with return instructions and the appropriate return address.
Please do not send products back without prior authorization.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number together with clear photos or videos showing the issue.
If the issue is confirmed to be our responsibility, we will arrange an appropriate solution, which may include a replacement or refund.
Return Shipping
For returns due to a change of mind, incorrect size selection, or other reasons not caused by LISHAORA, the customer is responsible for return shipping costs.
If the return is caused by a damaged, defective, or incorrect item sent by us, we will cover the reasonable return shipping cost or provide another appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, altered, or are missing parts for reasons not caused by us
- Items returned without original packaging when the packaging is necessary to protect the product
- Gift cards
- Personalized or customized products, where applicable
- Items specifically marked as final sale
Refunds
Once we receive and inspect your approved return, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return is due to an error on our part.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will try our best to accommodate your request before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about returns or refunds, please contact us through our customer service email listed on our website.
LISHAORA
Website: lishaora.com