Turquoise Heart Layered Bracelet

Shipping Policy

Thank you for shopping with LISHAORA. We are committed to providing reliable and efficient delivery for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Fulfillment

Orders are fulfilled through our available fulfillment facilities and warehouse partners. The fulfillment location may vary depending on the product, inventory availability, and delivery destination.

For U.S. deliveries, we may use trusted carriers such as USPS, UPS, FedEx, DHL, or other qualified delivery partners.

Estimated Delivery Time

Estimated delivery times are displayed during checkout whenever available.

Delivery times may vary depending on the destination, carrier, inventory location, weather conditions, holidays, and other circumstances outside our control.

Please note that estimated delivery dates are not guaranteed.

Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed.

Promotional or free shipping offers may be available from time to time and may be subject to specific conditions.

Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after the carrier receives the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

Delivery Delays

Occasionally, deliveries may be delayed due to carrier operations, severe weather, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact our customer service team and we will assist you in checking the shipment status.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us with your order number and relevant photos or other supporting information where applicable.

We will review the situation and work with you to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer service team through the contact information provided on our website.

LISHAORA
Website: lishaora.com

Return & Refund Policy

We want you to be satisfied with your purchase from LISHAORA. If you are not completely satisfied, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging, accessories, and labels where applicable.

To request a return, please contact our customer service team before sending any item back. Once your return request is approved, we will provide you with return instructions and the appropriate return address.

Please do not send products back without prior authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number together with clear photos or videos showing the issue.

If the issue is confirmed to be our responsibility, we will arrange an appropriate solution, which may include a replacement or refund.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by LISHAORA, the customer is responsible for return shipping costs.

If the return is caused by a damaged, defective, or incorrect item sent by us, we will cover the reasonable return shipping cost or provide another appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, altered, or are missing parts for reasons not caused by us
• Items returned without original packaging when the packaging is necessary to protect the product
• Gift cards
• Personalized or customized products, where applicable
• Items specifically marked as final sale

Refunds

Once we receive and inspect your approved return, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will try our best to accommodate your request before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about returns or refunds, please contact us through our customer service email listed on our website.

LISHAORA
Website: lishaora.com